At Starsoft Industries, we value our wholesale partners and ensure that every carton dispatched meets strict quality control standards. Due to the nature of bulk B2B operations, our return and exchange terms differ from standard retail policies.
1. Manufacturing Defects & Claims:
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Time Frame: Claims for manufacturing defects must be reported within 7 days of receiving your cargo/shipment.
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Coverage: We take full responsibility for genuine manufacturing faults (e.g., sole pasting issues, stitching errors) found in fresh, unsold merchandise.
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Condition: The defective items must be unworn and in their original Starsoft packaging. We do not accept claims for shoes that have been used by your retail customers.
2. Claim Process:
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Do not dispatch defective pairs back to us immediately.
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First, send clear images and a short video of the defective item(s) along with your Order ID/Bilty Number to our B2B WhatsApp Support at +92 321 9111129.
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Once our quality team approves the claim, we will guide you on whether to hold the item, discard it, or ship it back to our Karachi facility.
3. Ledger Credit & Replacements (No Cash Refunds):
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As per standard wholesale market practice, we do not offer cash or bank refunds for returned items.
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The value of the approved defective pair(s) will be credited to your business ledger account. This credit will be automatically adjusted as a discount in your next bulk order.
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Alternatively, a replacement pair can be added to your next dispatched carton.
4. Incorrect Carton Dispatch:
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If you receive an entirely wrong article or size assortment compared to your invoice, please notify us within 24 hours of delivery. We will arrange a replacement and bear the freight charges for correcting our dispatch error.
5. Unsold / Dead Stock Policy:
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Please note that all wholesale transactions are final. We do not accept returns or exchanges for items due to slow retail sales, “change of mind,” or dead stock.
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Size exchanges for individual pairs within a carton are not permitted. Wholesalers are expected to manage their own retail size assortments.
Contact B2B Support:
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WhatsApp: +92 321 9111129
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Email: contact@starsoft.pk