1. How can I place a wholesale order on seller.starsoft.pk?
Ordering in bulk is streamlined for our retail partners. First, register for a wholesale account. Once our team approves your account, you will be able to view wholesale prices. Simply browse the catalog, select the number of cartons or size assortments you need, and proceed to checkout.
2. What is the Minimum Order Quantity (MOQ)?
To avail our factory-direct wholesale prices, the minimum order quantity is typically 1 Carton (which usually contains 8 to 12 pairs, depending on the article). You can mix different articles in your order as long as you meet the minimum carton requirements.
3. What payment methods do you accept for bulk orders?
Due to the high volume and value of wholesale shipments, we do not offer Cash on Delivery (COD). We accept advance payments via Bank Transfer (IBFT) or corporate accounts. Your order will be dispatched immediately after payment verification.
4. How are shipping and freight charges handled?
We dispatch wholesale orders via trusted Goods Transport Companies, Bus Cargo, or specialized Logistics Partners. We operate on a “To-Pay” (Bilty) system, meaning the freight charges are calculated by the cargo company based on the weight and volume of your cartons, and you will pay the shipping cost directly to them upon receiving your goods.
5. How long will it take to receive my stock?
We process and hand over your cartons to the cargo service within 24 to 48 hours of payment confirmation. Delivery times vary based on your city but typically take 2 to 4 working days nationwide.
6. How do I track my bulk shipment?
Once your order is dispatched from our Karachi warehouse, our support team will send you the Cargo G.R. Slip (Bilty Receipt) via WhatsApp. You can use this receipt to track and claim your shipment from the cargo terminal in your city.
7. What is your policy on dead stock or unsold items?
All wholesale purchases are final. We do not accept returns or exchanges for unsold inventory (dead stock) or change of mind.
8. What if a pair has a manufacturing defect?
We maintain strict quality control, but if you find a genuine manufacturing fault in a fresh, unworn pair, please report it within 7 days of receiving your cargo. Send images/videos to our WhatsApp support. Approved claims will be credited to your business ledger account and adjusted in your next bulk order.
9. Are the physical products exactly as shown in the pictures?
Yes, we shoot high-quality images of our actual inventory. However, slight color variations may occur due to screen resolutions and studio lighting. The quality and finish of the footwear will always meet our premium B2B standards.